Versand
SHIPPING POLICY
Last Updated: September 4, 2026
Thank you for shopping at greeniq.shop, operated by Dansk IoT. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking, delivery issues, and other shipping-related information for orders placed through our website.
1. SHIPPING DESTINATION
greeniq.shop primarily serves customers in Germany.
Our standard shipping terms described in this policy apply to eligible orders delivered to addresses within Germany.
If shipping to another destination is available at checkout, the applicable shipping options and conditions will be displayed before the order is completed.
2. ORDER PROCESSING TIME
Our standard order processing time is:
0 business days
This means that eligible orders are normally processed on the same business day after the order has been successfully received and accepted.
Orders placed outside normal business days, including weekends or public holidays, may begin processing on the next business day.
Processing time refers to the time required to prepare an order before it is handed over for delivery.
3. ESTIMATED DELIVERY TIME
Our standard estimated delivery time to Germany is:
3–7 business days
The estimated delivery period begins after the order has been successfully processed.
Therefore, our standard shipping timeline is:
- Processing Time: 0 business days
- Delivery Time: 3–7 business days
- Estimated Total Delivery Time: approximately 3–7 business days
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
4. SHIPPING COST
We provide free standard shipping for eligible orders delivered to Germany.
Standard Shipping Cost: €0.00
There is no standard shipping charge added to eligible German orders.
Any shipping cost displayed during checkout will be shown clearly before the customer completes the order.
5. ORDER CONFIRMATION
After successfully placing an order, customers will normally receive an order confirmation using the contact information provided during checkout.
Please review the order confirmation carefully and contact us promptly if any important information is incorrect.
Customers are responsible for providing accurate and complete shipping information.
6. SHIPPING CONFIRMATION AND TRACKING
Where tracking information is available for an order, it may be provided after the order has been dispatched.
Please note that tracking information may require some time to become active after the shipment has been handed over to the relevant delivery service.
If you have questions regarding the status of your order, contact us at:
Please include your order number when contacting us.
7. DELIVERY DELAYS
We make reasonable efforts to meet the estimated 3–7 business day delivery period.
However, delays may occasionally occur because of circumstances outside our reasonable control, including:
- Carrier or logistics delays;
- Severe weather;
- Public holidays;
- High shipping volumes;
- Transportation disruptions;
- Incorrect or incomplete shipping information;
- Delivery access problems; or
- Other unexpected logistical circumstances.
If your order is significantly delayed, please contact us so that we can review the shipment status.
Email: jordangarza147@gmail.com
8. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
- Recipient name;
- Street name and house number;
- Postal code;
- City; and
- Any additional delivery information required.
If you notice an error after placing your order, contact us as soon as possible at:
Because our processing time is 0 business days, orders may enter fulfilment quickly, and we cannot guarantee that the delivery address can be changed after the order has been processed.
9. UNDELIVERABLE OR REFUSED PACKAGES
If a package cannot be delivered because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the shipment when required, please contact us.
We will review the circumstances and provide available options in accordance with applicable law and our store policies.
Additional shipping costs caused by customer-provided incorrect delivery information may be the customer's responsibility where permitted by applicable law.
10. LOST PACKAGES
If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us at:
Please include:
- Your full name;
- Order number; and
- Delivery address.
We will review the available shipping information and take appropriate action.
11. DAMAGED PACKAGES
Please inspect your order when it arrives.
If the package or product is damaged, please contact us promptly at:
Where possible, please provide:
- Your order number;
- A description of the problem; and
- Clear photographs of the damaged packaging and/or product.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
12. WRONG OR MISSING ITEMS
If you receive an incorrect product or if an item is missing from your order, please contact us promptly.
Email: jordangarza147@gmail.com
Please include your order number and details of the item received or missing.
We will review the matter and provide an appropriate solution.
13. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
Because our standard processing time is 0 business days, orders may be prepared for shipment immediately after being accepted.
If the order has already been processed or shipped, cancellation may no longer be possible.
In that case, you may still have applicable return or statutory withdrawal rights after receiving the order in accordance with our Return & Refund Policy and German/EU consumer law.
14. DELIVERY RESPONSIBILITY AND CONSUMER RIGHTS
For consumer orders, responsibility for accidental loss or damage generally passes to the customer when the goods are physically received by the customer or by a person designated by the customer, except where applicable law provides otherwise.
Nothing in this Shipping Policy limits any mandatory consumer rights available under German or European Union law.
15. RETURNS AFTER DELIVERY
Returns are governed by our separate Return & Refund Policy.
We offer a voluntary 30-day return period, subject to the conditions stated in that policy.
Customers in Germany may also have a statutory 14-day right of withdrawal for eligible distance purchases under applicable consumer law.
For return requests, contact:
16. CONTACT INFORMATION
For questions about shipping, delivery, order status, damaged shipments, or other delivery-related matters, please contact:
Store: greeniq.shop
Legal Business Name: Dansk IoT
Responsible Person: Lars Raadkjær Enevoldsen
Email: jordangarza147@gmail.com
Business Address: C/O Lars Enevoldsen, Birkhøjen 69, 8382 Hinnerup, Denmark
Business Registration Number (CVR): 40585036
Primary Market: Germany