Widerrufsrecht
RETURN, REFUND & SHIPPING POLICY
Last Updated: September 4, 2026
Thank you for shopping at greeniq.shop, operated by Dansk IoT. This Return, Refund & Shipping Policy explains our return conditions, refund procedures, shipping terms, and your rights when purchasing from our store.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a voluntary return, the item must:
- Be in the same condition in which you received it;
- Be unused and undamaged;
- Include all original accessories, manuals, labels, and components, where applicable;
- Be returned in its original packaging where reasonably possible; and
- Be accompanied by a receipt, order confirmation, or other valid proof of purchase.
To request a return, please contact us at:
Email: jordangarza147@gmail.com
Please include your order number, full name, reason for the return, and relevant photos where applicable.
Returns must be sent to:
Dansk IoT
C/O Lars Enevoldsen
Birkhøjen 69
8382 Hinnerup
Denmark
Please contact us before returning any product so that we can provide the correct return instructions.
Products returned without prior contact may experience delays in processing.
2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your Golf GPS device or any included accessory arrives:
- Damaged;
- Defective;
- Incomplete; or
- Different from what you ordered,
please contact us promptly at:
Please provide:
- Your order number;
- A description of the issue; and
- Clear photographs or other relevant evidence showing the problem.
We will review the issue and provide an appropriate remedy in accordance with applicable consumer law, which may include a replacement, return, repair, refund, or other appropriate solution.
For damaged, defective, incorrect, or incomplete products for which we are responsible, we will cover the reasonable return shipping costs.
3. NON-RETURNABLE ITEMS
Certain products may not be eligible for return where permitted by applicable law, including:
- Customized or personalized products;
- Products materially damaged due to misuse or improper handling;
- Gift cards;
- Products that cannot legally be returned for health, safety, hygiene, or other statutory reasons; and
- Other products excluded from withdrawal or return rights under applicable law.
Our Golf GPS devices are generally eligible for return when the requirements of this policy are met.
If you are unsure whether your product is eligible for return, please contact us before sending it back.
Nothing in this section limits mandatory consumer rights.
4. EXCHANGES
We do not offer direct exchanges.
If you wish to receive a different product or model, the fastest option is to return the original eligible item and place a separate new order.
This does not affect any statutory remedies available for damaged, defective, or incorrectly supplied products.
5. EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
For eligible distance purchases delivered to Germany or another European Union country, consumers generally have a statutory right to withdraw from the purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.
To exercise your right of withdrawal, please clearly inform us of your decision by contacting:
Email: jordangarza147@gmail.com
After notifying us of your withdrawal, the product should be returned within the period required by applicable law.
You may inspect the product only to the extent reasonably necessary to determine its nature, characteristics, and functionality.
You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for such inspection.
The statutory 14-day right of withdrawal exists independently of our voluntary 30-day return policy.
Your mandatory consumer rights are not affected by this policy.
6. RETURN SHIPPING COSTS
For returns of non-defective products, including returns due to a change of mind, the customer is responsible for the direct cost of return shipping.
For products that are:
- Damaged;
- Defective;
- Incorrect; or
- Incomplete due to an error for which we are responsible,
we will cover the reasonable return shipping costs.
Please contact us before returning any item so that we can provide the appropriate return instructions.
7. RESTOCKING FEE
We do not charge a restocking fee for eligible returns.
Restocking Fee: €0.00
No deduction will be made solely as a restocking charge.
This does not affect any lawful deduction that may apply where a product has lost value because of handling beyond what is reasonably necessary, where permitted by applicable law.
8. REFUNDS
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will normally be issued to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact:
9. REFUNDS UNDER THE EU RIGHT OF WITHDRAWAL
Where you validly exercise your statutory EU right of withdrawal, we will process the reimbursement in accordance with applicable consumer law.
We may withhold reimbursement until:
- We have received the returned goods; or
- You provide evidence that the goods have been returned,
whichever occurs first, where permitted by applicable law.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
10. ORIGINAL SHIPPING COSTS
Standard shipping to Germany is free of charge.
Standard Shipping Cost: €0.00
Therefore, there is normally no standard outbound shipping fee charged on eligible German orders.
If an optional premium or additional delivery service is offered, any applicable charge will be displayed before checkout.
11. SHIPPING DESTINATION
We currently sell and ship primarily to customers in:
Germany
Customers must provide a complete and accurate delivery address when placing an order.
12. SHIPPING COST
We provide:
Free Standard Shipping: €0.00
There is no standard shipping charge for eligible orders delivered within Germany.
13. ORDER PROCESSING TIME
Our standard processing time is:
0 business days
This means eligible orders normally proceed to fulfilment on the same business day after the order has been successfully received and accepted.
Orders placed on weekends, public holidays, or outside normal business operations may begin fulfilment on the next available business day.
14. DELIVERY TIME
Our estimated delivery time for Germany is:
3–7 business days
Our standard shipping timeline is therefore:
- Processing Time: 0 business days
- Transit / Delivery Time: 3–7 business days
- Shipping Cost: Free (€0.00)
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:
- Carrier delays;
- Public holidays;
- Severe weather;
- Transportation disruptions;
- Incorrect or incomplete delivery information; or
- Other unforeseen logistical circumstances.
15. ORDER TRACKING
Where tracking information is available, it may be provided after the order has been prepared or dispatched.
Please allow some time for the tracking information to become active after receiving the tracking details.
For questions about order status, contact:
16. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please check:
- Recipient name;
- Street and house number;
- Postal code;
- City; and
- Any other required delivery information.
If you notice an error after placing your order, please contact us immediately at:
Because our processing time is 0 business days, orders may enter fulfilment quickly.
We cannot guarantee that an address can be changed after the order has already been processed or dispatched.
17. UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned to us because of:
- An incorrect or incomplete address;
- Refusal of delivery;
- Failure to collect the shipment; or
- Another delivery issue caused by information provided by the customer,
please contact us so that we can review the available options.
Any additional shipping cost that may apply will be communicated before reshipment and handled in accordance with applicable law.
18. LOST OR SIGNIFICANTLY DELAYED PACKAGES
If your order has not arrived within a reasonable period after the estimated delivery window, please contact:
Please include:
- Your full name;
- Order number; and
- Delivery address.
We will review the available shipping information and take appropriate action.
19. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
Because our processing time is 0 business days, orders may enter fulfilment quickly.
If an order has already been processed or shipped, cancellation may no longer be possible.
In that case, you may request a return after receiving the product in accordance with this policy and any applicable statutory rights.
20. CONSUMER RIGHTS
This policy supplements and does not replace mandatory consumer rights.
Customers in Germany and other European Union countries may have statutory rights relating to:
- Withdrawal;
- Defective goods;
- Product conformity;
- Repair;
- Replacement;
- Price reduction; and
- Refunds.
Nothing in this policy excludes or restricts rights that cannot legally be excluded or restricted.
21. CONTACT INFORMATION
For questions regarding returns, refunds, shipping, delivery, cancellations, or your order, please contact us:
Trade Name: greeniq.shop
Legal Business Name: Dansk IoT
Responsible Person: Lars Raadkjær Enevoldsen
Email: jordangarza147@gmail.com
Business Address: C/O Lars Enevoldsen, Birkhøjen 69, 8382 Hinnerup, Denmark
Business Registration Number (CVR): 40585036
Website: greeniq.shop
Primary Market: Germany